Choose an organization

The screen that asks which organization to continue with when your account belongs to more than one.

On this page

An organization is a group of people and apps, such as a company or a team, that your account can belong to. One account can belong to several. Some applications need to know which one you are acting for, so when an application needs one and your account belongs to more than one, the sign-in stops on a screen titled Choose an organization.

The screen says Your account belongs to more than one. Pick the one to continue with. Its window title is Choose an organization. If your account belongs to only one, or the application does not need one, you are not asked.

When you are asked#

You are asked only when both of these hold: the application needs an organization for its sign-ins, and your account has more than one active membership that the application may enter. A membership that has ended, has passed its expiry date or is not active is not listed. An application may enter its own organization and the organizations that have installed it; TDACorp's own first-party applications may enter any. The list shows only organizations the application may enter, so an organization you belong to can be missing from it. With one such membership the sign-in carries straight on with it, and so it does for an application that does not need an organization. The screen appears after you have proved who you are, after any extra check the sign-in asks for and after Choose a password where your account needs one, and before the consent screen.

If you have no organization#

If the application needs an organization, the sign-in did not name one, and you have no active membership it may enter, the screen is titled Create your workspace. It says This app needs a workspace to sign you in, and you do not have one yet. Create your own: it starts with you as its only member. Nothing is created until you select Create my workspace, and selecting it twice makes one workspace. The sign-in then carries on with that workspace chosen. See The personal workspace. This is not offered when the application named a particular organization, or to an account that an organization manages. In those cases the sign-in is refused and the application is told that access was denied.

Pick one#

Find the organization in the list. Each row shows the organization's short name (its slug) with a building icon.
Select the arrow button on its row. Each button is named Continue with and the organization's name, for example Continue with followed by the name, so a screen reader can tell them apart.
The sign-in carries on, with that organization chosen. If this is a third-party application that you have not yet allowed for what it asks, Allow access comes next. Otherwise you are taken back to the application.

The Choose an organization screen: the organizations the account belongs to, one per row with an arrow button to continue with it. — Choose an organization: shown when an application needs one and the account belongs to more than one. Sample data./sign-in

A long list#

When your account belongs to many organizations (eight or more), a field above the list helps you find one. It is labelled Filter organizations. Type part of a name and the list narrows. The screen says how many match, as 1 organization or a number followed by organizations, and No organization matches. when none does. Clear filter empties the field.

What the choice means#

The organization you pick is the one this sign-in is for. The application receives it in the tokens, as the organization's id and short name (see Organizations). It is a choice for this sign-in only, and your membership of the other organizations is not changed.

Identity also checks the sign-in against the rules of the organization you pick, such as the lowest assurance level it accepts and the sign-in methods it allows. If the way you signed in does not meet them, the screen stays and shows a message above the list instead of continuing: Confirm it is you with a stronger sign-in method to continue. when the level is too low, or You do not have access to that. when the organization does not accept the method you used. Start a new sign-in and use a method the organization accepts. An organization that requires single sign-on refuses a sign-in that did not come through its identity provider; start again from the application and sign in through your organization (see Start with your email or username). See Organizations for what membership means, how to join and how to leave.

What can go wrong#

What you see	What it means
The organization you want is not listed	Your account is not a member of it, your membership has ended, or the application you are signing in to may not enter it (it has not been installed there). Ask whoever runs the organization for an invitation, or for the application to be installed.
This page was out of date. It has been refreshed to where you are.	The sign-in moved on in another tab. The page now shows its current step.
This sign-in has ended	The sign-in took too long or can no longer be used. Select Start a new sign-in.
Confirm it is you with a stronger sign-in method to continue.	The organization you picked asks for a higher assurance level than your sign-in reached.
You do not have access to that.	The organization you picked does not accept the sign-in method you used.